STATEN ISLAND, N.Y. — As manager for an automotive retail heart for 20 decades, Hussien Abdelaziz, 41, was constantly seeking for strategies to offer the greatest purchaser service.
“I knew it [customer service] was anything I constantly wanted to get in my ordeals, so I needed ours to be the very best. I fell in love with dwelling enhancement when I fully reworked my own home from leading to base. I cherished seeing the effects following just about every job, and the closing merchandise was a large supply of satisfaction for me,” reported the New Springville resident.
So when Abdelaziz acquired exhausted of the company earth, he sought to start his possess enterprise, and of system, he seemed for anything in dwelling advancement.
“I did a lot of study of franchises, and of all the opportunities for me, Flooring Coverings Worldwide stood out. They ended up rated as No. 1 in their specialty in so many publications. I also read about their total concentration on buyer support, for which they had received awards. Absolutely, that matched my philosophy and ambitions to usually give consumers the most effective way in their research for flooring, tiling, whatsoever they want,” he reported.
So in February he became a franchisee for Floor Coverings International. The actuality that the principle makes it possible for for specialist style associates on the task was yet another furthermore, stated Abdelaziz. “I might adore household enhancement, but I want to run a successful company and allow pro designers help my clientele,” he discussed.
And the final piece was the cell part. Even though Abdelaziz claimed he was currently arranging to start the enterprise right before the coronavirus (COVID-19) pandemic, the international crisis built him “think out of the box.”
“I looked more into my choices, and owning the mobile showroom tends to make this a very captivating provider to clients at this time,” he claimed.
“I utilized to like browsing in large box outlets, but if I ever wanted support, I discovered it practically not possible. Floor Coverings Intercontinental is a ‘floor to your door,’ 1-on-a person knowledge with no interruptions. We come to your household with our mobile showroom with about 3,000 flooring samples to choose from,” additional Abdelaziz.
He mentioned he was captivated to the specific franchise, due to the fact Flooring Coverings Intercontinental, primarily based in Norcross, Ga., is a nationwide enterprise that delivers a lot of aid and schooling.
“The whole detail feels like a massive household,” stated Abdelaziz. “The instruction and training are terrific and the ongoing promoting, getting support…suggests I can be confident I am providing my customers the most effective. And because there are numerous other workplaces, and benchmarks in spot by corporate, we can back up everything.”
Abdelaziz explained the organization provides luxurious vinyl, laminate, pure hardwood and engineered hardwood flooring. In addition, Ground Coverings Worldwide provides an array of carpet varieties, region rugs, stair runners and a wide selection of tile used for something from a kitchen area again splash to hearth styles, he said.
Abdelaziz said clients book appointments possibly by way of him specifically, on line or via the company’s Nationwide Connect with Center.
“I consider measurements, learn about the client’s eyesight for their flooring venture. I clearly show samples and give an estimate on the spot. As this is my initial yr of operation, I will be carrying out all this myself. Soon after I have completely mastered all, I will carry aboard a layout affiliate,” he claimed.
Flooring COVERINGS Intercontinental AT A Glance
New Organizations in Concentrate is a weekly column that relates the tales of new Staten Island corporations owners.
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